Your purchase is final, non-refundable, and cannot be cancelled. Subject to the other Terms and Conditions, no product or service may be returned.

Notwithstanding anything contained in the Terms of Service, in the event M.Suleman Mithaiwala decides to refund to you, M.Suleman Mithaiwala will offer only credit vouchers equivalent to the refund amount but in some cases, M.Suleman Mithaiwala will refund the money back, and the refund could be processed if we have account details of the customer. Refund could be processed if it is agreed upon and communicated in writing to the customer.

“Refunds will be done only through the Original Mode of Payment”.

M.Suleman Mithaiwala is not responsible and does not guarantee a refund for cases where:

• Cakes, Flowers, Chocolates, gift products, and preserved items are delivered to incorrect addresses supplied by the sender.
• Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address supplied by the sender.
• Decreased product quality due to an incorrect delivery address supplied by the sender, or a re-route requested by the sender.
• Product quality problems caused by improper handling by the recipient.
  
  

Exchanges

M.Suleman Mithaiwala will not accept any product exchanges.

Damaged/Defective Products

If any product received by you is in a damaged/defective condition, you should report the same to M.Suleman Mithaiwala within 2 hours of such delivery at 0313 2807376, 0301 2522100 and e-mail the photographs of the same at shop.msulemanmithaiwala.pk or WhatsApp on the above numbers. M.Suleman Mithaiwala, in its sole discretion, will either deliver to you a new product at its own cost or refund to you the amount in relation to such product. Subject to the Terms of Service, once a refund is initiated by M.Suleman Mithaiwala, it takes 10-15 business days to reflect the refund amount in your account.